30-Day Refund and Exchange Policy

Effective Date: 01 October 2024

At Flowers on the Beach, LLC, we want you to be completely satisfied with your purchase. If you are not happy with your order, you may request a refund or exchange within 30 days of receiving your item(s). Please review the terms and conditions below:

1. Eligibility for Refunds and Exchanges

To qualify for a refund or exchange:

  • The request must be made within 30 days of receiving the product.

  • The product must be in its original condition (unused, unwashed, and with tags attached, if applicable).

  • You must provide a clear photo of the product to demonstrate the issue or condition.

2. How to Submit a Request

To initiate a refund or exchange:

  1. Email us at inquiries@flowersonthebeach.com with the subject line "Refund/Exchange Request."

  2. Include the following details in your email:

    • Your name and order number

    • A photo of the product clearly showing the issue or condition

    • Whether you are requesting a refund or an exchange

Our team will review your request and respond within 3 business days.

3. Return Shipping Costs

If we require the product to be returned:

  • You will be responsible for the return shipping costs.

  • We recommend using a trackable shipping method to ensure your return is safely received.

  • Once we receive the product and confirm its condition, we will process your refund or exchange promptly.

4. Non-Refundable Items

Certain items are not eligible for refunds or exchanges, including:

  • Custom or personalized products

  • Perishable goods (e.g., fresh flowers)

  • Sale or clearance items (unless defective)

5. Refund Processing

  • Approved refunds will be processed to your original payment method.

  • Please allow [Insert Timeframe, e.g., 5-10 business days] for the refund to appear on your statement.

6. Exchanges

If you request an exchange:

  • We will ship the replacement product once we receive and inspect the returned item (if applicable).

  • If the replacement product is of a higher value, you will be responsible for the price difference.

7. Contact Us

If you have any questions about our refund or exchange policy, please contact us:

Flowers on the Beach, LLC
Virginia Beach, VA
Email: inquiries@flowersonthebeach.com
Phone: +1 ‪(252) 922-0849‬

We appreciate your business and are committed to providing high-quality products and excellent customer service!

Privacy Policy

Effective Date: 01 October 2024

Flowers on the Beach, LLC ("we," "our," or "us") values your privacy. This Privacy Policy outlines how we collect, use, and protect your information when you visit our website or interact with our services. By using our website or services, you agree to the terms of this Privacy Policy.

1. Information We Collect

We may collect the following types of information:

a. Personal Information

  • Name

  • Email address

  • Billing and shipping address

  • Phone number

  • Payment information (processed securely through third-party providers)

b. Non-Personal Information

  • IP address

  • Browser type and version

  • Device information

  • Browsing behavior (e.g., pages viewed, time spent on site)

2. How We Use Your Information

We use the information we collect to:

  • Process and fulfill your orders

  • Communicate with you about your purchases, promotions, or updates

  • Improve our website and services

  • Prevent fraudulent activity

  • Comply with legal obligations

3. How We Protect Your Information

We implement industry-standard measures to protect your information, including:

  • Encryption of sensitive data during transmission

  • Secure servers and restricted access

  • Regular monitoring and updating of security practices

4. Sharing Your Information

We do not sell or rent your personal information. However, we may share your information with:

  • Service Providers: Third-party vendors that assist in payment processing, order fulfillment, or website hosting

  • Legal Authorities: When required by law or to protect our legal rights

5. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience. Cookies help us:

  • Recognize you on return visits

  • Personalize content and ads

  • Analyze website traffic

You can manage your cookie preferences through your browser settings.

6. Your Rights

As a user, you have the right to:

  • Access, update, or delete your personal information

  • Opt out of marketing communications

  • Request information about data sharing practices

To exercise these rights, please contact us at inquiries@flowersonthebeach.com.

7. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. Please review their privacy policies before providing personal information.

8. Children’s Privacy

Our services are not intended for children under the age of 13. We do not knowingly collect personal information from children. If we learn that we have collected such information, we will promptly delete it.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically.

10. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us at:

Flowers on the Beach, LLC
Virginia Beach, VA
Email: inquiries@flowersonthebeach.com
Phone: +1 ‪(252) 922-0849